FAQ
Frequently asked questions
Booking, airports, accounts, and how Saros dispatches chauffeurs.
Are you a licensed New York operator?+
Yes. Saros Transportation Group Inc holds NYC TLC for-hire vehicle base licence B03760 (Category BK), valid through May 31, 2029, and is a member of the New York Black Car Operators' Injury Compensation Fund.
Do you only operate in New York?+
New York is our licensed home base. Boston is operated by Lunavii within our group, and the rest of the country books through Nation Limo — all on the same account and invoice.
Can I manage rides after I book?+
Yes. A passenger login shows upcoming rides, full history, invoices, receipts, and saved cards. Guest checkout is available if you only need one trip.
How do I pay?+
Pay by card in the booking portal. A card secures the reservation and is not charged at booking; the final charge reflects the actual ride. Corporate accounts can be invoiced monthly.
What is your cancellation policy?+
Reservations can be modified or cancelled in the passenger portal. Inside four hours of pickup, call the office at (516) 468-3059 so dispatch can still redirect the chauffeur.
Do you offer child seats?+
Request a child seat in the booking notes or when the quote screen offers it. Confirm the child's age and the seat type so the chauffeur arrives prepared.
Is gratuity included?+
The quote shows the fare before you confirm, and gratuity is presented at checkout as a preset or custom amount. If you are booking for a client, note it so the chauffeur is briefed.
Can you provide a certificate of insurance?+
Yes, naming your entity as additional insured. Send the exact wording your risk team requires and we will return the certificate.